Frequently Asked Questions About Our Services:
1. What services are provided by Green City Cars?
We offer a round-the-clock minicab service in London, ensuring timely and economical transportation.
2. What are the booking options?
Reservations can be made through several channels: calling our hotline, using our online booking system, sending an email, using our account booking service, or directly at our local office.
3. Which airports do you serve for transfers?
Our airport transfer service covers Luton, Southend, both terminals at Gatwick, all terminals at Heathrow, London Stansted, and London City Airports.
4. How do I locate my driver at the airport?
Find your driver waiting for you at a designated spot in the arrivals area, identifiable by a custom signboard, as part of our Meet and Greet service.
5. What if my driver is not at the meeting point?
In the unlikely event you can’t find your driver, please call our support number for immediate assistance.
6. What types of vehicles do you offer?
Our diverse fleet includes Saloon Cars, Estate Cars, various MPVs, Executive People Carriers, and 8-seater Minibuses.
7. How can I pay for the service?
We accept multiple payment methods: Debit and Credit Cards, Bank Transfers, PayPal, or direct cash payments to the driver.
8. Is your service available all year round?
Absolutely, we are operational 24 hours a day, 365 days a year, including during public holidays such as Christmas and New Year’s Eve.
9. How can I book a ride?
Booking with us is user-friendly: do it online, by phone, or through our app. We ensure continuous customer support.
10. When should I book my ride?
To ensure a smooth experience, especially for airport transfers and minibus requests, we suggest booking in advance.
11. Can I make a booking at any time?
Yes, our booking lines and online services are available 24/7 for your convenience.
12. Using a voucher code?
Apply your voucher code at the last step of your booking process for discounts or special offers.
13. Can I flag down a Green City Cars minicab?
Our service requires pre-booking and cannot be hailed directly off the street.
14. Do you provide child and booster seats?
We offer child and booster seats on request. Please specify this requirement when you book.
15. What happens if my flight is delayed or early?
We monitor flights and adapt to changes. No extra charge is applied if your driver is informed of the new pick-up time within 45 minutes of your landing.
16. What if my flight is rerouted?
Notify us immediately for a swift modification in your booking if your flight is diverted to a different airport.
17. Where will I meet my driver at the airport?
Each airport has specific meeting points, which are detailed in the booking confirmation email.
18. Can I arrange a ride directly with a driver?
For your safety and assurance, please book through our official channels rather than directly with drivers.
19. How do I retrieve lost items?
If you’ve left something in one of our minicabs, contact us to arrange retrieval from our office or opt for our courier service delivery.